Services Contract Policy

1. Service Policy and Payment Terms

By purchasing any service package from Opencollar Technologies LLC, the client acknowledges and agrees that all payments made are subject to the terms of the applicable service engagement, scope, and contract. Once the service contract, onboarding process, project planning, resource allocation, communication channel setup, or work initiation has started, the payment shall be considered fully earned and non-refundable.

If a refund is requested before formal contract initiation or before any service onboarding, planning, or operational allocation has begun, the Company may, at its sole discretion, issue a partial refund after deducting 10% of the paid amount to cover administrative, operational, payment processing, and business handling costs.

No refund shall apply to hours used, work performed, resources reserved, consultations delivered, internal planning completed, or any service activity already initiated. By proceeding with payment, the client confirms acceptance of these terms and agrees that service scheduling, allocation, and delivery may commence based on the purchased package.

2. Payment, Refund, and Service Initiation Policy

All payments made for service packages are final and made against reserved business capacity, operational allocation, and service commitment. Once the contract, onboarding, project setup, resource reservation, planning, portal setup, communication initiation, or any related service activity has commenced, such payment shall be strictly non-refundable. If a refund request is made prior to formal contract initiation and before any operational or service activity has started, a refund may be processed subject to a mandatory 10% deduction for administrative, operational, and transaction-related costs. By making payment, the client expressly agrees to these terms and acknowledges that purchased services are subject to scheduling, allocation, and execution under the Company's internal delivery process.

3. After Payment, Contract & Communication

Once your payment is confirmed, you will receive a formal contract document for the purchased package via email. After you sign the contract, our team will contact you to:

• Schedule the kickoff and discovery call
• Allocate the assigned resource(s) for your engagement
• Set up your project management portal access (tasks, files, time logs, milestones)
• Establish a smooth communication channel (email, chat or meetings) for ongoing collaboration

This ensures a transparent, accountable and well-managed delivery process from day one.