Always Customer-Focused, Even before the Project Starts
At Opencollar Technologies, we take pride in our proven process of customer onboarding. Starting from the first conversation to project kickoff, we prioritize seamless, objective, and transparent collaboration at every step.
Simple & Fast Onboarding Workflow
From first contact to project kickoff, we make every step clear, efficient, and collaborative.
Choose Your Preferred Contact Method
You can choose a channel that suits you the most - whether it's a live chat, a phone call, or filling out our contact form.
- A live chat if you prefer instant clarification of your questions or a specific request. For example, we reply in 30 seconds.
- Our email contact@opencollar.com or any other button on our website. Our average response time may vary from 1-2 hours to 1 business day, depending on the query.
- By phone during business hours. If you prefer a discussion that's real-time and conversational, we immediately record the data on our system, and you can expect a call or an email (upon GMT or Local hours).
Understand Your Needs
We respect your time. So, before the first contact, our demo reps collect publicly available information about your company to direct the conversation straight to the point.
Protect Your Confidential Information
We create a stable relationship by legally protecting your confidential business information. Depending on your legal requirements, we can sign an NDA before the introductory call or right in a case we sign a service contract.
Receive a Comprehensive Plan
A proposal is free of charge, and it will give you full understanding of our service scope in the solution we offer. We always aim to be:
- •As cost-savvy as possible offering cost-optimal solution of a glance.
- •The scope of work, technical solution description.
- •Team composition and a brief explanation of the expected input of each team player.
- •Cost estimate.
- •Basis of any and our mitigation strategy.
- •Deliverables focused on the business value.
Begin Your Project
We specify the service scope obligations and rights, for continuous services (like SaaS support or managed IT services), we also sign a service-level agreement (SLA) that defines the scope of provided service and the metrics to assess its efficiency.
💡 Note: You can kick off as an enterprise project team. Even if you want to individually talk over this changeover, we'll use our skills, and we are quickly trying to deliver!
Smooth Project Start Experience
Opencollar Technologies positively surprised us with cooperation approach already from the beginning. An initial agreement stage was easily understandable and we are able to start working on our requirements as fast as possible.
Take the First Step to Our Cooperation
Opencollar Technologies provides a full range of IT services. From consulting and software development to managed IT solutions, we are with you all the way to help your business be more efficient, agile, and resilient with smart IT solutions.